Description

### Office / HYBRID ROLE ####

Digital SRE Lead (Digital Production Support Lead) Overview

• The Digital SRE Lead (Digital Production Support Lead) plays a critical role in ensuring the smooth operation of digital production processes within a company. This position requires a blend of technical expertise, leadership skills, and the ability to manage multiple projects simultaneously. The ideal candidate will be proactive, detail-oriented, and proficient in digital production environments.

Responsibilities

• Technical Support: Provide comprehensive technical support for all digital production tools and platforms. Troubleshoot and resolve issues promptly to minimize downtime.
• Process Improvement: Identify areas for improvement in digital production workflows and implement solutions to enhance efficiency and productivity.
• Collaboration: Work closely with dev partners to understand their needs and deliver tailored digital production solutions.
• Documentation: Maintain thorough documentation of digital production processes, procedures, and troubleshooting steps. Ensure easy access to information for team members.
• Basic knowledge of UNIX navigation and command line execution
• Proficiency in MS-Excel, Word, PowerPoint and Access
• Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects
• Update and Manage Runbooks and Maintenance reference Manuals on Support wiki site
• Provide Level 1 & Level 2 support for application and platform issues
• Strong analytical and problem-solving skills for planning implementation strategy and troubleshooting defects
• Develop and maintain automation for deployment, monitoring, and incident response to minimize downtime.
• Collaborate with application and infrastructure teams to improve system performance and reliability.
• Coordinate planning and execution with internal software engineering teams, business partners and technical leaders across the division.
• Own deployment, availability, reliability, performance, and customer escalation targets for these environments
• Proactive identification and reduction of issues through design, testing, and implementation of software
• Uphold high organizational standard of great employee and team satisfaction.
• Optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with cross-functional teams, including cybersecurity, application support, and compliance teams, to align on security and operational goals.
• Communicate technical risks and mitigations effectively to both technical and non-technical stakeholders.
• Ability to work effectively in a fast-paced, highly complex matrix organization with emphasis on achieving quality outcome while meeting specific project deliverables

Basic Qualifications:

• Bachelor’s degree in information technology, or a related field. Advanced degrees are a plus.
• 5 years of experience in digital production support or a similar role. Proven track record of managing digital projects.
• Proficiency in digital production tools and software
• Strong leadership skills with the ability to manage and inspire a team. Experience in conflict resolution and team building.
• Keen attention to detail and a commitment to maintaining high standards of quality.

Technical Qualifications :

• 3+ years of experience in Site Reliability Engineering, Security Engineering, or a similar role
• 2+ years experience implementing and managing PAM solutions (e.g., CyberArk).
• Proficiency in scripting and automation (e.g., Python, PowerShell, Ansible, etc.).
• 2+ years experience monitoring and observability tools (e.g., Dynatrace, Splunk, etc.).
• 2+ years experience with cloud platforms (e.g., AWS/ GCP) and containerization
• 2+ years experience with database queries (e.g. SQL / Oracle, etc.)
• Expertise utilizing Cloud Infrastructure such as Azure, AWS
• Experience developing repeatable processes and metrics that maximum uptime, reliability, and predictability
• Experience with Agile and DevOps methodologies

Preferred Qualifications:

• Masters Degree preferred
• Microsoft Office experience 
• Experience working in multi-platform environment
• Ability to balance both development and support roles
• Experience in working on projects that involve business segments
• Strong analytical, strong troubleshooting skills and excellent communication skills
• Strong interpersonal skills, focus on customer service, and the ability to work well with other IT, vendor, and business groups
• Strong problem-solving and analytical skills with a focus on security and operational excellence.
• Excellent communication skills with the ability to engage stakeholders at all levels.

In summary, the Digital SRE Lead is a vital role within the digital production team, ensuring seamless operations and high-quality output. This position offers opportunities for growth, innovation, and collaboration in a dynamic digital environment.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.