Description

Job Summary:

The Payments and Channels Vendor Program Manager will focus on Debit and Credit Card operations by delivering a comprehensive and effective Vendor Management and Oversight program that covers all aspects of the HNB and vendor relationship, including but not limited to Mastercard, VISA, G&D and Idemia. Position provides broad exposure to Huntington's Card business while assisting with various operational tasks including access reviews, UAT and delivery support of various projects. 

Specific responsibilities:

• Vendor governance activities that include: tracking, measuring and reporting to evaluate vendor performance; reviewing SLA’s, management reporting, quality results, etc.

• Monitors adequacy of vendor performance through testing, other performance monitoring, and quality assurance including regular completion of access reviews

• Develops in-depth understanding of vendor business processes to determine technical or procedural improvements and appropriate oversight strategies

• Troubleshoot Vendor problems to identify issues, determine root causes and drive remediation of issues and other control enhancements to support product delivery

• Functions as project manager to drive vendor projects to completion, including business requirement development, testing activities and post-implementation validation

• Performs corporate vendor oversight processes, including but not limited to risk assessment of vendor inherent and residual risks and periodic evaluations to assess and conclude on vendor performance

• Creates business requirements that are comprehensive and clear, working independently or in partnership with key technical and business partners.

• Understands key credit and debit card processes or has the ability to quickly understand complex business processes and apply knowledge to project delivery.

• Demonstrates ability to understand criticality and relevance of project issues, appropriate level and degree of escalation, and drive resolution with project sponsors and technical management.

• Analyzes problems and data to identify issues and determine root causes

• Drives remediation of issues and other control enhancements to support product delivery.

• Monitors card plastics inventory levels, makes recommendations and places card orders with both plastics vendors to sustain desired inventory levels.

• Analyzes invoices from plastics vendors to ensure accuracy and works with card finance team to ensure timely payment of invoices once approved.

• Team player with ability to work closely with colleagues in Product, Finance, IT, and Segment Risk to understand and meet their requirements and expectations of vendor performance

Basic Qualifications:

• Bachelor's degree

• 3+ years of experience in Vendor Management, Project Management, Audit, Compliance, Risk Management, Product Management, Credit Card and/or Debit Card Operations

Preferred Qualifications:

• Demonstrated problem solving and critical thinking skills

• Self-directed and able to deal with ambiguity

• Good team player with ability to work closely with colleagues in Product, Finance, IT, and Segment Risk to understand and meet their requirements and expectations of vendor performance

• Demonstrated skills in developing control processes

• Highly organized, able to multi-task and work in a fast-paced environment

• Able to critically analyze data and process to identify issues, root cause and corrective action

• Good analytical skills to monitor and review vendor performance

• Strong excel skills

• Strong written and verbal communication skills

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.