Description

KEY RESPONSIBILITIES:

• Establish a robust governance framework across all functions within their scope of influence, that will ensure consistency, predictability, efficiency and quality for all functions
• Develop overall roadmap for the continual evolution and improvement of the functions within their scope of influence, in alignment with corporate IT initiatives and needs. incorporating industry changes, trends, and new technologies that would improve service and help meet current and future business objectives.
• Develop delivery approach and articulates operational direction and priorities for all functions within their scope of influence
• Stay abreast of emerging technology trends and changing best practices and apply applicable insights to guide continuous improvement.
• Accountable for budgeting and financial management of their assigned functions.
• Proven ability to lead cross-functional initiatives and influence technical and non-technical stakeholders.
• Engage with peers, stakeholders, partners, and reporting teams, gaining trust and influence through effective communication, active listening, and the capability to work effectively in a unique culture and matrix-oriented environment
• Leverage relationships with other corporate functions to identify needs and develop solution options and services to meet those needs
• Develop and implement a series of Key Performance Indicators and Service Level Agreements relevant to the functions within their scope of influence; adjust KPI targets with other corporate teams
• Leverage relationships with vendors, and external advisory groups, to define the strategic direction and effectively deliver major initiatives
•  Responsible for providing people and career management to the teams appointed to their function
• Responsible for managing delivery and vendor relationships with partner vendors contracted to complete tasks within their function
• Experience overseeing the management of macOS and Windows endpoints (Intune, JAMF) and SaaS automation workflows
• Strong understanding of security, compliance, and data governance in the context of collaboration and end user tools. Support the hiring, training, and development of end user computing staff
• Ensure agreed upon service levels are met or exceeded
• Collaborate with other leaders and technical subject matter experts to develop the most effective solutions for end user device issues and deliver technical solutions
• Experience with remote browser isolation and secure workspace solutions
• Previous experience with thin client management (Stratodesk, Dell Wyse, IGEL, etc.)

Basic Qualifications:

• Bachelor’s degree or 10 years equivalent experience in End User Computing

• 7+ years of progressive experience in technical service delivery and program management
• 5+ years of experience in the design and implementation of end user services, KPI, SLAs, customer experience indicators and continuous process improvement
• 5+ years of experience managing end user support teams, with a focus on quality and customer satisfaction with a sense of urgency
• 5+ years experience in the definition of end user policies, patch and security deployments

Preferred Qualifications:

• Forward thinker in the design, deployment and management of a complete end-user computer fleet
• Understanding of ITIL concepts for incident, problem and change management
• Utilization of ServiceNow (or similar ITSM) for service management, automation and service optimization
• Exemplary problem-solving abilities with a very strong technical acumen on Windows, Mac and iOS operating systems
• Virtualized environments
• Cloud virtualization technologies
• Business continuity and disaster recovery strategies
• Active Directory and domain services platforms
• Patch and mobile device management platforms
• Backup and recovery tools
• Exemplary ability to implement ad-hoc solutions and leverage tools for complex problem resolution
• Ability to work in a team environment and motivate others
• Ability to influence and manage change effectively
• Exceptional written communication skills

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.