Description

Summary:

Effectively collect past due accounts in a commercial portfolio consisting of a Business Banking portfolio. Manage a high volume of past due accounts by utilizing an auto-dialer with CACS collection system. Identify and escalate accounts with adverse conditions either with the borrower or the supporting guaranto(s).

Detailed Description:

• Manages a portfolio of delinquent and matured Business Banking Loan
• Manages the collection of a business banking portfolio by making a high number of quality contacts with customers that are past due with their loan payments
• Identifies remedies for credits in defaults
• Maintains high level of customer service while adhering to the business banking collection policy
• Identifies deteriorating credits, recommends downgrades and communicates findings to the direct manager and or regional Special Assets Officers, RCOs and Credit Specialists
• Seek opportunities to improve cash flow of borrowers
• Participates in team building by pro-active and effective communication. 
• Skip tracing and credit bureau analysis

Basic Qualifications

• High school diploma or equivalent required
• 1 or more years of telephone collection experience / Customer Service experience in a high- volume production environment\

Preferred Qualifications:

• Proven ability to provide simply the best customer service in a collection environment. Must be able to handle fast pace collection environment with minimal supervision
• Multi-tasking, system skills/capabilities with previous knowledge of Lotus Notes, Excel and Word
• Previous experience with AFS / CACS / Velocity / RETS / CARS
• Proven ability to provide simply the best customer service in a collection environment
• Must be able to handle fast pace collection environment with minimal supervision
• Previous experience with Commercial Loans is a plus
• Must possess strong customer service skills
• Multi-tasking, system skills/capabilities with previous knowledge of Lotus Notes Excel and Word
• Previous experience with AFS and or CACS a plus
• Other duties as described

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.