Equipment Finance Operations Analyst - Customer Service

Description

Summary:
The Equipment Finance Operations Analyst - Customer Service position provides outstanding customer service at all times. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers while promoting self-service options and convenience services to our customers.

Duties and Responsibilities:

  • Provide outstanding service to and builds relationships with over 100 customers every day
  • Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
  • Maintain up to date knowledge on Huntington products, services, technology, and procedures
  • Resolve customer complaints and disputes in a timely and professional manner
  • Performs other duties as assigned


Basic Qualifications:

  • High School Diploma or GED
  • Minimum of 1 year of customer service experience


Preferred Qualifications:

  • Previous call center or banking experience preferred
  • Ability to demonstrate professional verbal communication skills
  • Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
  • Experience with Microsoft Office applications


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.