Description

Summary:
The Customer Solution Center Digital Support Specialist provides technical online and mobile banking support to customers. They provide education on new and existing digital products and enhancements; encouraging customer use of the technology we offer and generating excitement around our mobile and online channels.

Duties & Responsibilities:

• Provide tier II support for digital products and services; in addition to answering any questions regarding deposit account products
• Anticipate customer needs to support first contact resolution
• Maintain up-to-date knowledge of policies, procedures and digital product/service enhancements
• Manage reputational risk by complying with all policy and procedure requirements
• Must consistently demonstrate Huntington Values and Category of One behaviors
• Performs other duties as assigned

Basic Qualifications:

• High School Diploma or GED
• 1 year of customer service experience

Preferred Qualifications:

• Demonstrate dependability with attendance history and currently not on any form of Written Warning
• Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency
• Strong negotiation and problem solving skills
• Ability to be upbeat in a fast-paced and evolving environment
• Quick learner with above average retention skills
• Adaptable to change
• Experience with Microsoft Office applications, various internet browsers, Quicken, QuickBooks, Bank to Bank transfers, PC Banking and other digital products
• Experience troubleshooting technical issues

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.