Description

The Consumer Loan Servicing Specialist 3 handles the more complex processing for Huntington's products and services related to Consumer loans.  Manage the day to day processes within mortgage servicing related to payment processing and account maintenance for loans secured by real estate.  This would include processing payments and payoffs to the MSP servicing system.  In addition to the daily maintenance on real estate loans Consumer Loan Services is also responsible for tasks such as reversals and stop payments.  Consumer Loan Servicing is a fast paced, highly regulated environment.  Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance.

Duties & Responsibilities:

• Handles more complex processing of Consumer Loan products and services including:  account research, GL and ACH processing, quality assurance, reporting and monetary transactions

• Trains new colleagues and cross trains existing colleagues

• Completes QC testing for colleagues on team

• Responds to internal and external customers via written correspondence

• Participates in system upgrades and testing

• Completes procedure updates and job aids

• Works closely with various levels of management, risk, compliance and audit

• Performs other duties as assigned

This is a hybrid role. You must be located near 5555 Cleveland Ave Columbus, Ohio.

Basic Qualifications:

• High school diploma or equivalent

• 3 or more years customer service experience in a financial service,

• 1 or more years of experience with mortgage servicing, with mortgage workstation with MSP

Preferred Qualifications:

• Previous experience leading a team preferred

• Good written and verbal communication skills. 

• Good organizational skills.

• Excellent PC skills including specialized software such as product specific applications a plus.

• Ability to prioritize and multi-task in a fast-paced environment. 

• Proven problem-solving skills.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.