Description

We are seeking a detail-oriented and highly organized Loan Servicing Operations Specialist to join our Consumer Loan Servicing ILN Cash Processing team. This role is critical to ensuring the accurate and timely processing of various loan-related transactions, including payoffs, funding, insurance, and exception handling. This role supports the team by processing a wide range of loan-related transactions, maintaining accurate records, and ensuring compliance with internal and external standards. The position is cross trained across multiple functions and may assist in training less experienced team members or organizing workflow. The ideal candidate will have a strong understanding of loan operations, excellent problem-solving skills, and a commitment to delivering high-quality service.

Job Description

Consumer Loan Servicing Specialist 1, Full Time, Monday - Friday, 8:00 - 5:00.

This is an in office position, located at 5555 Cleveland Ave Columbus, Ohio.

• Process ILN Payoffs (Full and Short
• Handle Payment Reversals, Exceptions, and Work-In-Progress (WIP) items
• Manage Insurance Checks and Payments, including Collision Checks
• Execute Direct Funding and Dealer Payments, including check processing and returns (RTN, ACH)
• Process Agency, Trustee, SOS Wire, and Western Union Payments
• Post and research Trustee Payments (Voluntary and Involuntary)
• Address Web Exceptions and Rejects
• Issue Refunds and Perform End-of-Day Balancing
• Conduct Loan Research and manage ILN E-mail Boxes
• Perform GL/DDA Balancing and support Non-Production Reports/Scripts
• Complete administrative tasks such as scanning, sorting, filing, printing, and folding
• Open, sort, and distribute incoming mail and Hogan checks
• Compile regular and special reports using data from multiple sources
• Exchange information and resolve problems using non-standard solutions
• Refer unusual cases to Leadership as needed

Basic Qualifications:

• High school diploma or equivalent required.
• 1 or more years of experience in an office environment.

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Preferred Qualifications:

• Experience with installment loans, payment reconciliation, or loan servicing systems (e.g., Hogan, Fiserv)
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment with high production demands
• Ability to key 40-45 wpm
• Working knowledge and experience with Microsoft Word and Excel.
• Preferred experience with installment loans or reconciling payments.
• Excellent customer service and team building skills required.
• Demonstrated ability to organize and prioritize work

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.