Description

Summary:

The Business Systems Analyst - Lead within the Customer Identity & Access Management (CIAM) team will play an important role in the deployment and evolution of this domain within Cybersecurity.

Duties and Responsibilities:

CIAM Deployment & Application Migrations:

• Assist with the end-to-end process of migrating applications to the new CIAM platform, ensuring minimal disruption to business operations.
• Collaborate with product owners, application owners, architects, developers, and security teams to gather and document requirements for CIAM integrations, including authentication, authorization, and identity proofing needs.
• Analyze current state of identity management processes for customer-facing applications and help define future state aligned with the CIAM solution.
• Design workflows for user registration, login, password management, MFA, and self-service features that enhance the customer experience while maintaining security and compliance.
• Ensure applications are properly integrated with the CIAM solution (e.g., SSO, MFA, OAuth2, OpenID Connect).
• Assist Program Manager with maintaining metrics around migration progress.

Requirements Gathering & Stakeholder Engagement:

• Act as a liaison between business teams, IT, and security, ensuring all stakeholders’ needs are addressed in the CIAM deployment.
• Facilitate workshops and meetings to gather, document, and validate business and technical requirements related to CIAM and application migrations.
• Translate business requirements into detailed functional and non-functional specifications for development teams.

Project Coordination & Documentation:

• Work closely with program manager to ensure that the CIAM deployment timeline aligns with overall project goals, including application migration timelines.
• Develop and maintain detailed documentation of CIAM integration processes, requirements, and system configurations.
• Track and manage issues or risks associated with application migrations, ensuring timely resolution in coordination with technical teams.
• Support test planning, execution, and defect tracking with our QA team to ensure successful integration and migration.

Security & Compliance:

• Ensure that the CIAM deployment aligns with security policies and regulatory requirements.
• Collaborate with security architects and engineers to ensure identity management practices follow best-in-class security standards, including identity proofing, authentication, MFA, authorization, and data privacy.
• Work to ensure audit trails and logs for customer access are in place post-migration.

Continuous Improvement & Optimization:

• Analyze user feedback and system performance post-migration to identify opportunities for continuous improvement.
• Provide recommendations for optimizing customer experience and ensuring the CIAM platform scales to meet future needs.
• Stay up to date on CIAM trends, technologies, and best practices, and make recommendations for evolving the solution.

Technical Skills:

• Strong understanding of IAM/CIAM principles including authentication (MFA, SSO, etc.), authorization (RBAC, ABAC), OAuth2, OpenID Connect, SAML, and identity proofing.
• Experience with API-based application integration, identity federation, and token-based authentication.
• Proficient in analyzing, documenting, and translating business requirements into technical specifications.
• Familiarity with user migration strategies and data mapping for application transitions to CIAM platforms.

Business & Analytical Skills:

• Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and develop innovative solutions.
• Proven ability to work with cross-functional teams, including business stakeholders, developers, architects, and security teams.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong organizational skills with attention to detail.
• Experience leading workshops, eliciting requirements, and managing stakeholders across business and technical teams.

Basic Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 3-5 years of experience in IAM or CIAM, with a focus on business analysis and application migrations.
• 1+ years of experience in supporting IAM or CIAM implementations, including application migrations across complex environments.
• Minimum of 1 year of experience with IAM or CIAM solutions such as Okta, Ping Identity, ForgeRock, Microsoft Azure AD B2C, or similar platforms.

Preferred Qualifications:

• Experience in financial services or another highly regulated industry.
• Understanding of data privacy regulations and their impact on customer identity management.
• Certifications such as Certified Identity and Access Manager (CIAM), Certified Information Systems Security Professional (CISSP), or other relevant IAM certifications.
• Experience supporting APIs through an API Gateway.
• Scripting experience such as SQL, Python, PowerShell, Bash/Shell, JavaScript, YAML, or scripting for RESTful services.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.