Key Responsibilities

Client Onboarding & Implementation (Corporate / Specialty Focus)

• Manage end‑to‑end onboarding and ongoing maintenance of treasury management products and services for Corporate and Specialty Banking clients with complex operating models and transaction volumes.
• Serve as onboarding coordinator and project manager for implementations supporting multi‑entity structures, centralized treasury models, and specialty industry requirements.
• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.
• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions
• Support specialized onboarding processes that may span extended timelines due to approvals, diligence, and system integrations.
• Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.
• Conduct post‑implementation reviews to ensure stability and proper usage.

Product & Service Support

• Provide advanced product and service support for treasury management solutions used by Corporate and Specialty Banking clients, researching and resolving complex onboarding or servicing issues.
• Act as a subject matter expert for treasury products and workflows supporting enterprise‑level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.
• Serve as escalation point for complex onboarding and servicing issues.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.
• Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end‑to‑end solutions and resolve escalated issues.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross‑functional partners, and key external stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
• Identify, assess, and escalate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit‑ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, improve scalability, and strengthen the client experience for Corporate and Specialty Banking clients.
• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.
• Support sequencing of additional treasury services as clients grow or complexity increases.
• Participate in cross‑functional meetings and initiatives aimed at strengthening product capabilities, closing operational gaps, and improving client experience.

Leadership & Development

• Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices.
• Demonstrate a collaborative, service‑focused approach that supports a high‑performance team environment.

Basic Qualifications:

• High School Diploma required
• 3+ years of experience in treasury management, banking operations, or a related client implementation or support role.
• 3+ years working knowledge of core treasury products and services, including payments, receivables, electronic banking, and depository solutions.
• 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.
• 3+ years analytical, problem‑solving, and organizational skills with the ability to manage multiple complex onboarding projects and extended timelines.
• 3+ years experience with project management, analysis
• 3+ years knowledge of all applicable banking laws and regulations.
• 3+ years experience with change management

Preferred Qualifications:

• Bachelor’s degree in business, finance, or a related field, or equivalent relevant work experience.
• Superior client service skills/attitude.
• Ability to work at a consistently changing pace.
• Strong oral presentation skills in speaking with clients, both in person and over the phone.
• Strong organizational skills to include effective time management in all key responsibilities of job.
• Strong analytical, problem solving, and decision-making skills.
• Ability to handle multiple tasks and interruptions, in a fast-paced environment to ensure that deadlines are met.
• Demonstrated ability to influence and establish positive working relationships across the organization required.
• Results oriented in a high-performance team environment.
• Self-starter and ability to multi-task in a fast-paced environment.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).