Description

Summary:

Huntington is looking for qualified candidates to become Human Resource Case Managers.

Duties & Responsibilities:

• Investigate complaints that come to the team via the Ethics Line, Managers, Colleagues, Customer Advocacy Team, or any other group. 
• Conduct investigations into a variety of allegations including harassment, discrimination, policy violations, retaliation, sales practice concerns.
• After interviews with the appropriate colleagues, work with the legal team, Customer Advocacy, Sales Practice Team, Employee Relations Director to make a recommendation as to next steps. 
• If disciplinary actions are recommended, work with the management team to ensure completion. 
• Consistently document decisions in the Case Management system to keep with best practices and to minimize risk and litigation. 
• Analyzes trends and recommends solutions to foster a culture of continuous improvement, particularly in developing the skills managers need to help minimize employee relations issues 
• Participates in establishing Human Resources/Employee Relations strategy and influences segment strategies 
• As needed, may play a role in other HR related projects or duties as assigned.

Basic Qualifications: 

• Bachelor's Degree Required (preferably in Business or Human Resources)
• Minimum of 5 years of previous Employee Relations Consultant/Specialist or Human Resources Generalist experience, or similar recent management experience leading/influencing a team of employees/direct reports. 

Preferred Qualifications:

• General understanding of state and federal labor and wage and hour laws. 
• Demonstrated experience in a fast paced environment experiencing and facilitating frequent change. 
• Exceptional written and verbal communication skills, including ability to effectively influence and communicate with managers and colleagues at all levels within the organization. 
• Facilitation skills to effectively problem solve and mediate interpersonal differences. 
• Detail-oriented specifically with regard to effectively managing and documenting investigations and resolution of employee issues. 
• Proficient with Microsoft Office including Microsoft Word, Excel and PowerPoint. 
• Proficient in operating company email, calendar, intranet, and Internet technology.       
• Possess a deep understanding of incentive plans and sales goals in a financial services environment
• Current PHR or SPHR certification 
• Employee Relations experience in a Retail and/or Financial Services environment 
• Is proactive -- seeks to understand, looks for trends and communicates effectively. 
• Has a strong sense of urgency -- is responsive, has excellent service skills and follow through. 
• Experience supporting a large client base.

#LI-Hybrid

#LI-NG1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

$57,000-$113,000 annually

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.