Description

Summary:
The Wealth and Investment Service Specialist II is responsible for the day-to-day activities and interaction between the client and Huntington Bank in terms of establishment of documentation, maintenance, and servicing of the relationship.  The Service Specialist II is also responsible for maintaining a high level of knowledge of products and services to provide Service Excellence for our clients.  The Service Specialist II will maintain focus and awareness of identifying, assessing, and managing risk and adhering to policies and procedures.  

Duties & Responsibilities:

o   Services customers by providing detailed information and building rapport

o   Assists the Relationship Manager, Account Administrator, and/or Portfolio Manager by processing and maintaining accurate and complete documentation

o   Responsible for identifying, researching, analyzing and resolving complex problems with accounts

o   Maintains an effective rapport with clients and Huntington personnel

o   Performs other duties as assigned

Basic Qualifications:

High School diploma or equivalent and 2 or more years of one of the following:

o   Customer Service experience in financial services

o   Experience in supporting investment and/or trust advisors

OR

Bachelor's Degree and 1 year of one of the following:

o   Customer Service experience in financial services

o   Experience in supporting investment and/or trust advisors

Preferred Qualifications:

o   Bachelor's degree

o   Strong Interpersonal skills

o   Excellent Customer Service, highly motivated, focused and goal oriented

o   Strong organizational skills with attention to detail, planning and follow-up

o   Strong written and verbal communication skills, including professional grammar and demeanor

o   Ability to work in fast paced environment with strict deadlines

o   Can work independently

o   Administrative experience with financial services industry preferred

o   Microsoft suite proficient

o   Strong knowledge of Huntington applications 

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.