The Treasury Management Service Specialist II – Corporate & Specialty Banking supports clients within the Corporate & Specialty Banking segment by delivering high‑touch treasury management onboarding, implementation, and advanced service support. This role focuses on sophisticated, complex client relationships across Healthcare, Franchise, Sponsor Finance, Large Corporate, and other specialty industries that require advanced treasury solutions, scalable operating structures, and strong controls. The TM Service Specialist II partners closely with Relationship Managers, Treasury Sales, Operations, Risk, Legal, and Product teams to ensure precise execution, risk alignment, and a high‑touch client experience tailored to enterprise‑level and specialty business models.

Key Responsibilities

Client Onboarding & Implementation (Corporate / Specialty Focus)

• Manage end‑to‑end onboarding and ongoing maintenance of treasury management products and services for Corporate and Specialty Banking clients with complex operating models and transaction volumes.

• Serve as onboarding coordinator and project manager for implementations supporting multi‑entity structures, centralized treasury models, and specialty industry requirements.

• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.

• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.

• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions

• Support specialized onboarding processes that may span extended timelines due to approvals, diligence, and system integrations.

• Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.

• Conduct post‑implementation reviews to ensure stability and proper usage.

Product & Service Support

• Provide advanced product and service support for treasury management solutions used by Corporate and Specialty Banking clients, researching and resolving complex onboarding or servicing issues.

• Act as a subject matter expert for treasury products and workflows supporting enterprise‑level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.

• Serve as escalation point for complex onboarding and servicing issues.

• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.

• Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end‑to‑end solutions and resolve escalated issues.

• Support the full product lifecycle from implementation through service activation, and stabilization.

• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross‑functional partners, and key external stakeholders.

• Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.

• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.

• Identify, assess, and escalate operational or client risk issues in accordance with policy.

• Ensure implementations and service activities are audit‑ready and properly documented.

• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, improve scalability, and strengthen the client experience for Corporate and Specialty Banking clients.

• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.

• Support sequencing of additional treasury services as clients grow or complexity increases.

• Participate in cross‑functional meetings and initiatives aimed at strengthening product capabilities, closing operational gaps, and improving client experience.

Leadership & Development

• Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices.

• Demonstrate a collaborative, service‑focused approach that supports a high‑performance team environment.

Required Qualifications

• Bachelor’s degree in business, finance, or a related field, or equivalent relevant work experience.

• 3+ years of experience in treasury management, banking operations, or a related client implementation or support role.

• 3+ years experience with treasury products and services, including payments, receivables, electronic banking, and depository solutions.

• 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.

• 3+ years analytical, problem‑solving, and organizational skills with the ability to manage multiple complex onboarding projects and extended timelines.

• 3+ years project management, analytical, and communication skills.

• 3+ years experience of all applicable banking laws and regulations.

• 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Superior client service skills/attitude.

• Strong oral presentation skills in speaking with clients, both in person and over the phone.

• Strong change management skills and ability to work at a consistently changing pace.

• Strong organizational skills to include effective time management in all key responsibilities of job.

• Strong analytical, problem solving, and decision-making skills.

• A self‑motivated, results‑oriented professional with the ability to manage multiple priorities and interruptions in fast‑paced, high‑performance environments while consistently meeting deadlines.

• Demonstrated ability to influence and establish positive working relationships across the organization required.

• Experience supporting Healthcare, Franchise, Sponsor Finance, Large Corporate, or other specialty banking clients.

• Familiarity with enterprise‑level treasury structures, centralized cash management, and transaction‑intensive environments.

• Familiarity with NACHA rules, entitlement best practices, and fraud‑prevention frameworks.

• Experience with advanced treasury services (e.g., lockbox, integrated payables).

• Account analysis experience and understanding of analyzed and hybrid account structures.

• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.

• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast‑growing specialty business.