Description

Job Summary

The Treasury Management Service Specialist II delivers high-touch onboarding, implementation, maintenance, and advanced service support for Business Banking and Commercial clients with complex treasury needs. This role includes responsibility for managing multi‑entity implementations, resolving escalations, mentoring junior specialists, and partnering closely with Relationship Managers and Treasury Sales. The TM Service Specialist II builds depth across the core treasury product suite.

Key Responsibilities

Client Onboarding & Implementation Leadership

• Manage end‑to‑end onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go‑live readiness.
• Serve as onboarding coordinator and project manager for implementations supporting multi‑entity structures, centralized treasury models, and specialty industry requirements.
• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.
• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions
• Support specialized onboarding processes that may span extended timelines due to approvals, diligence, and system integrations.
• Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.
• Conduct post‑implementation reviews to ensure stability and proper usage.
• May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC//KYA/AML-BSA requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Product & Service Support

• Provide advanced product and service support for treasury management solutions.
• Act as a subject matter expert for treasury products and workflows supporting enterprise‑level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.
• Serve as escalation point for complex onboarding and servicing issues.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.
• Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end‑to‑end solutions and resolve escalated issues.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross‑functional partners, and key external stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
• Identify, assess, and escalate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit‑ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, reduce manual processes, and enhance accuracy and efficiency within Business Banking and Commercial implementations.
• Support sequencing of additional treasury services as clients grow or complexity increases.
• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.
• Participate in cross‑functional meetings and initiatives aimed at strengthening product capabilities, closing operational gaps, and improving client experience.

Leadership & Development

• Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices.
• Demonstrate a collaborative, service‑focused approach that supports a high‑performance team environment.

Required Qualifications

• Bachelor’s degree in business, finance, or a related field, or equivalent relevant work experience.
• 3–5+ years of experience in treasury management, banking operations, or a related client implementation or service role.
• Strong working knowledge of core treasury products and services, including payments, receivables, electronic banking, and depository solutions.
• Demonstrated experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.
• Ability to manage multiple complex onboarding projects and extended timelines.
• Strong project management, analytical, and communication skills.
• Superior client service skills/attitude.
• General working knowledge of all applicable banking laws and regulations.
• Strong oral presentation skills in speaking with clients, both in person and over the phone.
• Strong change management skills and ability to work at a consistently changing pace.
• Strong organizational skills to include effective time management in all key responsibilities of job.
• Strong analytical, problem solving, and decision-making skills.
• A self‑motivated, results‑oriented professional with the ability to manage multiple priorities and interruptions in fast‑paced, high‑performance environments while consistently meeting deadlines.
• Demonstrated ability to influence and establish positive working relationships across the organization required.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Experience supporting both Business Banking and Commercial Banking client portfolios.
• Familiarity with NACHA rules, entitlement best practices, and fraud‑prevention frameworks.
• Experience with advanced treasury services (e.g., lockbox, integrated payables).
• Account analysis experience and understanding of analyzed and hybrid account structures.
• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast‑growing specialty business.

Additional Information 

• This role is non‑exempt and eligible for overtime in accordance with applicable regulations. 

• The position requires a high level of professionalism, adaptability, and commitment to delivering excellent client experiences in a fast‑paced, evolving environment. 

Workplace Type: Office

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.