Description

Job Summary

The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking and Commercial clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work. The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience.

Key Responsibilities

Client Onboarding & Implementation

• Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness.
• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions
• Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools.
• May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/KYA/AML-BSA requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Product & Service Support

• Serve as first‑level support for core treasury management solutions.
• Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.
• Identify and escalate non‑standard requests, complex issues, or higher‑risk items to TM Service Specialist II, Team Lead, or Service Manager as appropriate.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
• Identify, assess, and escalate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit‑ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Maintain accurate onboarding and service documentation, checklists, and case notes.
• Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality.
• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.

Required Qualifications

• Bachelor's degree (BA/BS) in Business or Finance or the equivalent experience of 4 plus years of experience in banking and/or Treasury
• 1+ years banking experience with a focus on treasury management/cash management
• 1+ years working knowledge of core treasury products, including online banking, ACH, wires, RDC, Positive Pay, and basic account analysis concepts.
• 1+ years presentation skills in speaking with clients, both in person and over the phone.
• 1+ years change management skills and ability to work at a consistently changing pace.
• 1+ years experience analytical, problem solving, and decision-making skills.
• 1+ year proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• A self‑motivated, results‑oriented professional with the ability to manage multiple priorities and interruptions in fast‑paced, high‑performance environments while consistently meeting deadlines.
• Demonstrated ability to influence and establish positive working relationships across the organization required.
• Strong organizational skills to include effective time management in all key responsibilities of job.
• Strong client service skills/attitude.
• Experience supporting Business Banking or Commercial Banking clients.
• Familiarity with NACHA file formats and basic fraud‑prevention tools.
• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast‑growing specialty business.
• Demonstrated attention to detail and commitment to delivering high-quality, customer-focused client service.
• The position requires a high level of professionalism, adaptability, and commitment to delivering excellent client experiences in a fast‑paced, evolving environment. 

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Applications Accepted Through:

04/30/2026

Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.