Description

Summary:

• Join Huntington: Where Innovation Meets Excellence
• Huntington is seeking a passionate and customer‑centric Technical Product Owner / Solution Consulting superstar to lead our Platform Onboarding and Customer Success team. This role focuses on ensuring successful adoption of Huntington’s enterprise platforms—specifically the Google Cloud Platform (GCP)-based API Gateway, Enterprise Event Hub (EEH), and Enterprise Query Hub (EQH).
• You will work closely with internal engineering teams, delivery teams, and stakeholders across the bank to help them onboard to these platforms, adopt standardized capabilities, and realize the value of our enterprise solutions. As the Technical Product Owner for Platform Onboarding & Customer Adoption, you will help define the onboarding experience, simplify the path to platform adoption, and ensure our internal customers understand, leverage, and benefit from the platform’s core offerings. You will partner across multiple technology and product teams to shape onboarding workflows, develop documentation and intake processes, prioritize enhancements, and drive alignment with platform standards.

Your work will be instrumental in maturing Huntington’s modern ecosystem and advancing platform-based delivery across the enterprise.

Duties and Responsibilities:

• Lead the onboarding experience for internal teams adopting the GCP-based API Gateway(Apigee), EEH(Pub/Sub), and EQH (BigTable, BigQuery) platforms, ensuring clarity, simplicity, and alignment with enterprise standards.
• Partner with platform engineers and architects to define and continuously improve platform intake, enablement, and onboarding workflows, reducing friction for new customers.
• Develop and maintain a backlog for onboarding features/tools and customer-facing materials, such as onboarding guides, feature playbooks, checklists, FAQs, product landing pages, and self-service documentation.
• Collaborate with stakeholders to communicate the value proposition, recommended usage patterns, and platform best practices associated with API management, event-driven architecture, and enterprise query/search.
• Own and maintain a customer adoption backlog, prioritizing enhancements that improve ease of onboarding, decrease time-to-value, and increase platform satisfaction and adoption.
• Facilitate onboarding sessions, workshops, and consultative working sessions to help teams design solutions using platform-standard features and capabilities.
• Understand internal customer needs, gather feedback, and represent customer success themes in platform roadmap planning.
• Partner with Product Owners for API Gateway, EEH, and EQH to ensure seamless handoff from onboarding to long-term feature utilization and operational support.
• Identify friction points in onboarding and platform adoption; recommend enhancements and champion changes that improve the customer experience.
• Track and communicate adoption metrics, customer progress, onboarding SLAs, and overall platform usage trends.
• Provide transparency into onboarding demand, customer readiness, and risks; ensure all onboarding tasks, dependencies, and blockers are documented and monitored.
• Serve as the primary point of contact for new internal customers evaluating platform adoption, guiding them through the full onboarding lifecycle.
• Drive internal evangelism for the platforms by promoting new features, publishing release summaries, and supporting platform marketing/engagement campaigns.
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor's Degree, or a related field, or equivalent work experience.
• 5+ years of technical product management, customer onboarding, platform enablement, or related experience in large-scale technology environments.
• Experience working with API platforms, event-based systems, enterprise data-access platforms, or similar technologies.  Experience with Apigee, Pub/Sub and BigTable a strong differentiator.

Preferred Qualifications:

• Strong understanding of internal customer onboarding workflows, product adoption methodologies, and customer success practices.
• Proven success driving adoption of technical products or platforms across diverse stakeholder groups.
• Familiarity with Agile methodologies, backlog management, and decomposing customer needs into clear requirements.
• Excellent communication, facilitation, and relationship‑building skills, with the ability to guide and influence teams of varying skill levels.
• Strong organizational skills with the ability to manage multiple onboarding efforts simultaneously.
• Passion for delivering a positive customer experience and removing friction wherever possible.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

70,000.00 - 140,000.00 USD Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.