Physical Channels Innovation Director
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Location:
7 Easton OvalColumbus,OH
- Reference Number: R0069458
Description
The Physical Channels Innovation Director is a thought-leader with proven success implementing strategic initiatives. This business leader is a visionary, a collaborator, an influencer, and a driver. They are comfortable with ambiguity and can take concepts from the page to the public. They leverage experience from either Branch Banking or traditional Retail CX/ Design to imagine new customer and colleague experiences.
Duties and Responsibilities:
Partner across the Huntington organization to understand the various strategies being developed/executed and bring those strategies to life in the Physical Channels (retail branches, unique environments and ATMs).
Evaluate and research industry trends, technology innovations and competitor operating models to inform Huntington’s Physical Channels strategy.
Direct strategic thinking and quickly identify the most critical areas of need/opportunity and prioritize engagements.
Adopt a Test & Learn discipline where we learn quickly and adapt strategies as needed - "owner" of an Innovation Lab where we experience concepts early in the development process.
Manage project portfolio, priorities, and demand; collaborate with teams from across the company to define and deliver capabilities.
Continue the development of the Project Genesis concept and successfully launch the new channel.
Partner with Marketing to deliver industry-leading capabilities leveraging AI and other technologies to enhance the Genesis experience.
Support creation of CEO and Board-level executive communications articulating the Physical Channels Innovation roadmap and capabilities.
Perform other duties as assigned.
Basic Qualifications:
- Bachelors degree in business, economics or finance
- At least 10 years of experience in financial services strategy, product management, innovation, and CX
Preferred Qualifications:
MBA with experience in Banking or Financial Services
Ability to think strategically
Strong analytical skills and business acumen
Make fact-based assumptions that drive cost/benefit analysis
Excellent verbal and written communications skills; ability to synthesize data and succinctly tell a story to multiple layers of peers and leadership
Ability to manage multiple projects within tight deadlines and high attention to detail
Highly motivated with strong organizational, analytical, decision making, and problem-solving skills
Ability to work in a fast-paced environment and to manage multiple priorities
Willingness and drive to learn and understand new information
High level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationships
Ability to initiate and facilitate change, whether indicated by corporate needs, market or regulatory requirements
Strong proficiency with Microsoft Office Suite
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
OfficeOur Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
