Description

Summary:

Supports variety of daily activities/functions required with the servicing of existing charged off consumer loan products. Position includes working directly with Management on special projects, system conversions and is the Recovery Testing Coordinator. Ability to work in depth with various business areas to understand processes and procedures. In order for colleagues to meet eligibility requirements for this position they must have significant experience and proven performance supporting various functions within Default Servicing.
Recovery Experience is preferred.

Duties & Responsibilities:

• Handles assigned daily work queues that consist of collector requests.
• Late Fee waivers
• Payment adjustments
• Payment research
• Processes offset debit forms and issuing offset letters
• Processes incoming and outgoing mail
• Handles email requests
• Works out of multiple department e-mail boxes
• Able to meet daily cut off times
• Refers escalated accounts to manager
• Position will cross-train to other products
• Colleague will work through Noble Phone System
• Performs other duties as assigned

Basic Qualifications

• High School Diploma or GED required
• 1-3 years of work experience in a processing type function.

Preferred Qualifications

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task
• PC and internet proficiency

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.